Warranty obligations on products sold before December 31, 2011 will be fulfilled based on the warranty policy, which was in place at the time the product was purchased. For a copy of the current product warranties, please click here.
To report a claim:
- Print and complete the Warranty Claim form (this form cannot be submitted online); and
- Send the Claim form along with a copy of the original invoice and pictures which demonstrate the issue to:
Attn.: Flooring Warranty
P.O. Box 6110
Temple, TX 76503
Fax: (254) 207-8155
For your convenience, we have created a quick reference to some of the most Frequently Asked Questions (FAQs) regarding the claims submittal process.
For questions, please contact the Warranty Department at (800) 400-2316.